Which statement correctly describes interpersonal skills in corrections?

• A. They contribute to communication, relationship-building, and conflict resolution
• B. They focus only on formal communication
• C. They are not necessary for resolving disputes
• D. They apply only to inmates, not staff

Answer: (A)

Interpersonal skills in corrections involve effective interaction with both inmates and staff, encompassing clear communication, building trust and positive relationships, and using de-escalation and negotiation to resolve conflicts. These abilities help maintain safety, encourage cooperation, and support rehabilitation goals across a wide range of daily encounters. The statement that they contribute to communication, relationship-building, and conflict resolution best captures this broad, practical set of abilities. The other options are too narrow or incorrect: focusing only on formal communication misses the informal, nonverbal, and relational aspects; saying they’re not necessary for resolving disputes ignores the essential role of de-escalation and negotiation; and applying only to inmates ignores the reciprocal, staff-inmate interactions that rely on these skills.