One of the 9 Principles of Direct Supervision is "just and fair" decisions. Staff must respond to requests and complaints when they have a chance to do so.

• A. True
• B. False
• C. Not sure
• D. Sometimes

Answer: (B)

The main idea being tested is how just and fair decisions are interpreted in direct supervision. When a supervisor makes decisions, those decisions must be fair, unbiased, and consistent, taking into account relevant factors and rights. That emphasis stays on the fairness and integrity of the decision-making process itself, not on delaying responses.

So, while responding to requests and complaints is part of professional accountability and good supervisory practice, the principle in question does not frame this as “respond only when you happen to have a chance.” Timely, respectful, and accountable handling of requests and complaints is expected, but the statement as written — implying responses can be delayed until it’s convenient — does not capture how the principle is intended to function. Therefore the statement does not accurately reflect the principle, making the claim false.