Non-verbal communication is important in corrections; which statement best reflects this?

• A. It is unimportant
• B. It is essential alongside verbal
• C. It is only about appearance
• D. It is entirely verbal

Answer: (B)

Non-verbal cues carry a large portion of how messages are interpreted in corrections, and they complement what is spoken. In everyday interactions with inmates, staff must align their words with posture, facial expression, tone, pace, and distance. A calm, steady voice paired with an open stance can de-escalate tension, while crossed arms or a raised voice can signal threat even if the words are polite. Because these signals can reinforce or undermine verbal messages, they are essential along with verbal communication. It’s not just about appearance or only what is said; non-verbal cues provide context, reveal genuine intent, and help establish safety, respect, and control. Training emphasizes reading and using these cues to keep interactions constructive.